Data Deletion Instructions
Last updated: 21 October 2026
Clinexa does not offer a "Log in with Facebook" option to patients, so there is no app to remove from your Facebook settings. If you messaged a clinic on WhatsApp, Facebook Messenger or Instagram and that clinic uses Clinexa, you can ask us to delete the data we hold about you.
How to request deletion
- Email [email protected] with the subject "Data deletion request".
- Tell us the name of the clinic you contacted.
- Tell us how you contacted it: your WhatsApp number, your Facebook name, or your Instagram username.
What happens next
- We reply within 7 days to confirm we have your request. We may ask a question to make sure the request really comes from you.
- Within 30 days we delete from Clinexa your messages, photos, files and voice notes, and the name and account ID we received from that platform.
- We email you when it is done.
If you are a patient of the clinic: the clinic may be required by law to keep your
medical record (for example notes, prescriptions and invoices) for a set period. In that
case we delete everything else and tell you what the clinic has to keep and why.
Clinics
A clinic that disconnects its Facebook Page, Instagram account or WhatsApp number stops Clinexa receiving new messages straight away. To have past messages deleted as well, the clinic's owner can email the same address.
Contact: [email protected]